Senior Platform Communication Associate

About ZDHC

The ZDHC Foundation develops and implements the Roadmap to Zero Programme with a focus on reducing the chemical footprint of the Fashion Industry. We are the leading sustainability organisation driving sustainable chemistry, innovations and best practices in textile, apparel, leather and footwear manufacturing to protect consumers, workers and   the   environment.   Through   collaborative   engagement,   alignment   and   large-scale implementation, we take a holistic approach to sustainable chemical management and enable   tangible   progress   in   the   wider   industry   through   the   delivery   of   guidelines, platforms and solutions including capacity building and innovation projects. For more information about ZDHC see www.roadmaptozero.com. Follow us on LinkedIn, Facebook and Twitter.

Vision & Mission

The ZDHC Vision is a World in which better chemistry leads to the protection of life, land, air and water. The ZDHC Mission is to lead our global value chain to achieve the highest standard for sustainable chemical management, driving resource efficiency and circularity.

Job Purpose

The Senior Platform Communication Associate plays a key role in ensuring ZDHC platform users are well-informed, engaged, and supported in their use of ZDHC’s platforms. This role proactively communicates new functionalities, coordinates external-facing updates and training, and creates user-centric documentation and engagement materials. The emphasis lies on clarity, accessibility, and driving platform adoption through excellent communication. 

Key Roles & Responsibilities

External User Communication & Engagement

• Plan, draft, and execute communications on new and upcoming platform functionalities to external audiences via newsletters, platform announcements, and stakeholder updates

• Coordinate and host external webinars and platform walk-throughs to onboard users to new features and changes

• Maintain and update ZDHC signatories on development timelines to ensure external stakeholders can track platform progress

• Develop communication plans for new releases, ensuring clarity and alignment with user needs and expectations

Knowledge & Support Materials

• Write and maintain high-quality Knowledge Base articles, how-to guides, release notes, FAQs, and other user documentation in collaboration with platform and development teams

• Tailor communication and documentation to suit varying audiences (brands, suppliers, chemical formulators) with varying levels of technical understanding

• Support the localisation of materials where necessary, in collaboration with regional teams

Internal Coordination for External Success

• Liaise with Product Owners and developers to stay up-to-date on development roadmaps and feature specifications

• Coordinate with the Customer Support Team to inform them ahead of platform updates and ensure they are equipped to assist users

• Prepare internal briefing materials (slide decks, cheat sheets) to support Customer Support and regional teams in communicating changes to their respective audiences

Platform Communication Strategy

• Contribute to platform communication approaches that support user education and improve user experience

• Collaborate with the Platform Development team to ensure messaging is aligned, timely, and effective

• Handle escalated platform questions, creating tickets for feature requests and coordinating with development teams when needed

Required Skills

• Proven experience in technical communication, user documentation, or platform/product communication roles

• Excellent writing and editing skills in English, with the ability to translate complex technical content into accessible user-facing messages

• Experience managing and facilitating webinars or training sessions for external stakeholders

• Strong coordination skills with the ability to manage input from multiple stakeholders and maintain accuracy under deadlines

• Comfortable working closely with development teams and understanding software release cycles and feature deployment

• Project coordination and change management skills

ZDHC Specific Attributes

• Team player with an international background – able to work well and create strong positive relationships with individuals from a range of different cultural backgrounds.

• Able to manage multiple work activities and deliver results in a timely and efficient manner.

• Goal-oriented, results-driven whilst also being a confident communicator.

• Self-driven and motivated.

• Confidently operate in a fast paced frequently changing environment.

• Able to proactively initiate and take responsibility for results and work activities that may not be specifically identified in this job description.

• Flexible with a high tolerance for ambiguity.

• Practical and pragmatic - exhibit a ‘can-do’ attitude that is solution-oriented.

• Strong analytical ability to interpret information and translate into solutions and/or improvements.

• Able to establish strong positive relationships with relevant stakeholders.

The successful applicant will have the opportunity to join a small team and a growing organisation at a critical time and to be a part of the evolving ZDHC Roadmap to Zero Programme to make a genuine impact on the global textile and footwear sector.

IMPORTANT NOTE

Location: 

Our preference is for a candidate living and working in Germany. Candidates from other countries will only be considered if they have the right to live and work in the EU.

Please note:

If you are a candidate with the current right to live and work in the EU and anticipate needing sponsorship in the near future, please note that ZDHC is not in a position to sponsor candidates. If this applies to you, please specify your current work permit situation in your cover letter. Additionally, please be aware that this hiring process is not supported by a relocation package. 

To apply: Please upload your CV and cover letter directly via this Recruitee tool.